If a user does not have a mobile app contact registered, they would receive SMS notifications instead. The notifications would be sent via email and push (mobile app). The responder users who are newly added to the incident after the session start event would also receive notifications when they are added. its responder alerts) receive notifications for the ICC session start event. Once the session is started, the users notified of this incident (i.e. Whenever an incident is created, the associated conference room to that incident becomes available and the first person - either from the owner team or any other responder team - to click on the Opsgenie Hosted Bridge button initiates the ICC session. Navigate to the ‘Conference’ page on the Incident Configurations section.Ĭlick ‘Add Room’ and enter the room name and its description if necessary. Incident command center rooms are defined via the Incident Configurations section under the Settings page. How to create conference room for the Incident Command Center? Click Add Responders and enter the team/responder name to add a new responder to the incident. The users that have the necessary rights can add responders through the ICC. If the Chat panel is closed when a new message is sent, a notification will appear on the left-hand side of the page.Ĭurrently, screen sharing feature is only supported by Firefox and Chrome. The panel also lists the activity of the participants in the war room. Built-in Chatįrom the Chat panel, send messages to the other users in the ICC Room. A dismissed participant can rejoin the same session. To dismiss a user from the session, click on the ellipsis button next to the participant's name and select Dismiss. You can assign a response role to the participant by clicking on the Assign Role button and selecting the role. To see the details of a participant, click on the participant's name. If you hover over a team name, a card with the team's details and a link to the responder alert of the team would appear. The teams of the participants are also listed under each participant's name. If the team is aware of the incident, a label is shown next to the team name. What’s in the Incident Command Center? Participants panelįrom the Participants panel, you can view who joined and left, check the responder teams and participants details, add responders to the incident, and assign response roles to the users.Ĭurrently, the participant limit for an ICC session is 50 users.Įach responder team is represented on the top of the Participants panel and the number of team members that are in the session is listed next to the team name. The active speaker will automatically be shown in the video area if no one is pinned (and if the screen-sharing mode is not active). On the left-hand side, you can switch between participants' videos and pin them if needed. Next to these controls, you can access Participants and Chat panels by clicking on the respective buttons. Video/audio controls and the screen-sharing option is available at the bottom of the page. Once joined, a full-screen view of the participants' video will be visible. Enable/disable video and microphone anytime during the call, and leave the call, via the buttons on the bottom of the video window. The other joined users are shown in small rectangles which can be clicked and enlarged. See, talk, and send chat messages with every user joined on the call. Prior to joining, the option to enable/disable video and microphone is provided. Please do not forget to allow pop-ups to be able to join a Opsgenie Hosted Bridge.Ĭlick on the Opsgenie Hosted Bridge button to enter the Incident Command Center. You can also join an ICC session on your mobile application. Once an Opsgenie Hosted Bridge is added to an incident, either at the creation of the incident or manually after the incident creation, the war room is accessible from the incident and the responder alerts of this incident. If during the creation an Opsgenie Hosted Bridge was not set up, add an Opsgenie Hosted Bridge from the Incident Details page by clicking Incident command center button and selecting the related room or entering a new one. To add the war room during the incident creation process, choose the desired war room from the ‘Conference Bridge’ field while creating the incident or the template. Watch Opsgenie’s Incident Command Center video on Youtube.Īdd an Opsgenie Hosted Bridge to incidents by either selecting the related war room in the creation process of the incident (on incident templates, or during manual incident creation) or manually after the incident is created. Video conference requires recent versions of Chrome and Firefox, and Safari 11 or greater.
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